Regardless of whether you are visiting us alone, with your family, children or in a tour group, Ocean Park provides a wide range of services and facilities to ensure that you are well taken care of during your time at Ocean Park.
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Guest Relations
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You are welcome to approach our Guest Relations for obtaining guide map, show schedule leaflet & information on services for guests with disabilities or other services such as itinerary suggestion and SmartFun Annual Pass theatre reservation etc. Guest Relations is located at:
The Waterfront – The Park Entrance
The Summit – Thrill Mountain & Marine World
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General Enquiry Hotline
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Should you have any enquiry prior to your visit or require immediate assistance at the Park, you can always contact our Guest Relations through the General Enquiry Hotline at (852) 3923 2323. Our friendly Guest Relations Officers are always prepared to assist guests with queries about our facilities or any other Park/related issues. Smartfun Annual Pass members are welcome to call our SmartFun Hotline at (852) 3923 2222 for information of annual passes or member privileges.
Apart from general enquiry, we are delighted to have the opportunity to facilitate your marriage proposal in Ocean Park and make it the most memorable moment in your life. For details and pre- arrangement, please contact us via hotline or email at gr@oceanpark.com.hk.
While we always strive our best to deliver family fun and fond memories to our guests through continuous enhancement of the Park, we are delighted to hear your valuable compliment on our facilities and services, which would surely be encouragement to us.
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Tip Board
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LED Tip Boards are available at Ocean Square, Aqua City Lagoon, Waterfront Plaza, The Summit Plaza and The Rainforest. Guests are welcome to check out the most updated facilities/ attractions queue time, show times and other park information from the Tip Boards.
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Baby Care Room
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Located around the Park where baby changer, bottle warmer and feeding seat are available.
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Lockers, Stroller and Wheelchairs Rental
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Lockers, strollers and wheelchairs are available for rental at the Locker, Stroller and Wheelchair Rental in Aqua City. Rental Fee for single stroller is HKD $70 per day, plus a HKD$100 refundable security deposit. Wheelchair rental is available at HKD$60 per day whereas senior citizens aged 65 or above can rent wheelchair service at HKD$30 per day, in addition to HKD$100 refundable security deposit.
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Facilities for guests with disabilities
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For guests with physical disabilities
Most of the exhibition halls and mechanical rides are accessible by physically disabled guests including toilets, ramps and theatre viewing platforms etc. There are also specially designed gondolas at the Cable Car, Ferris Wheel and Balloons-up-up-and-away for wheelchair bound guests. -
For guests with visual disabilities
Braille guide is available for guests with visual impairment to better enjoy the Park's facilities. Just contact our Guest Relations Office upon arrival. -
For guests with hearing disabilities
Loop Pad System is available at the Guest Relations Office and Ticketing Office at Main Entrance for their convenience.
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Payment method and currency exchange
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Ocean Park accepts cash (in HKD, RMB & USD), ESP and major credit cards including Visa, Master, American Express, JCB, Diners Club and Union Pay for ticket purchase at our Ticketing office. For consumption at the Park’s restaurants and souvenir shops, cash (in HKD, RMB & USD) and major credit cards including Visa, Master, American Express, JCB, Diners Club and Union Pay are accepted. Only cash payment is accepted at the food kiosks and mobile carts. In addition, currency exchange service is available at Ocean Square.
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Re-entry
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For same day re-entry, please have your hand stamped at the exit before leaving the Park. Upon presentation of your admission ticket and the hand stamp, our staff members will assist you to return to the Park within the Park’s operating hours.